Privacy Policy

This privacy policy explains how Home Solar Guide ("we", "us", "our") collects, uses, and protects your personal information. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: 17 March 2026

1. Who we are

Home Solar Guide is an independent solar information service for UK homeowners. We provide guides, calculators, and a quote matching service. For data protection enquiries, contact us via our contact page.

2. What data we collect

2.1 Data you provide directly

When you use our quote request form, we collect:

• First name and last name
• Email address
• Phone number
• Postcode
• Property type
• Electricity bill range
• Roof direction and shading information
• Your consent to be contacted by installers

2.2 Data collected automatically

When you visit our site, we may collect:

• Anonymous usage analytics (page views, calculator usage) via Vercel Analytics — this does not use cookies and does not identify you personally.
• Technical information such as browser type and device type, used to improve site performance.

3. How we use your data

We use your personal data for the following purposes:

4. Who we share your data with

When you request quotes, we share your contact details and property information with up to 3 MCS-certified solar installers in your area. We only share data with installers you have been matched with — we do not sell or share your data with any other third parties for marketing purposes.

We may also share data with:

• Our hosting provider (Vercel) for site operation
• Law enforcement if legally required to do so

5. Data retention

We retain your quote request data for up to 24 months from the date of submission, after which it is securely deleted. Anonymous analytics data is retained indefinitely as it cannot be linked to individuals.

6. Your rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate data.
• Erasure: Ask us to delete your personal data ("right to be forgotten").
• Restriction: Ask us to restrict processing of your data.
• Portability: Request your data in a portable format.
• Objection: Object to processing based on legitimate interest.
• Withdraw consent: Withdraw your consent at any time (this does not affect processing that has already taken place).

To exercise any of these rights, please contact us. We will respond within 30 days.

7. Cookies

Home Solar Guide uses Vercel Analytics, which is a privacy-friendly analytics service that does not use cookies and does not track individual users. We do not use advertising cookies or third-party tracking cookies.

8. Children

Our service is not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Data is transmitted over HTTPS and stored securely.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

11. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

For any questions about this privacy policy, please contact us.